For questions or concerns contact Rock Springs Municipal Utility at 307-352-1527.
To pay your bill by phone, please call our automated phone payment system at 1-866-270-6531
We are excited to provide our customers with a new Online Customer Portal. This will allow you to create an account, view bills online, view payment history, make a one-time payment via credit/debit card or e-check, set up auto-pay or choose to receive electronic bills! At this time, there are no additional fees to use this service.
As a reminder, Auto-Pay will not begin until the NEXT BILLING CYCLE after enrolling.
If you need step-by-step instructions on navigating the Online Resident Portal, please use the links below.
Have the following information ready before setting up:
One-time payments made will be credited to your account immediately. After signing up for Auto-Pay, your payments will begin drafting the NEXT BILLING CYCLE. Auto-Pay will only work if you have a saved payment method on file. When you sign up, please pay the current amount due. If you are unsure when Auto-Pay will start, please contact our office at 307-352-1527. All Auto-Pay payments will draft 2 days prior to the due date.
As the owner of the property, by signing a Designation of Agent for Receipt of Billing, Online Access and Waiver of Right to Notice; you will now be releasing your online access to that property address to the person specified on the document. It is the owner’s responsibility to contact us as soon as notification is received of a renter moving out. Upon notification, we will disable the renter’s online account and/or auto pay immediately, if they have it set up. As a renter, any final billing will need to be paid manually, as we will de-activate your auto-pay. If any payments are drafted after a renter moves out, it will be the owner’s responsibility to reimburse the renter. It is best to work out the final amount owed between the Owner and Renter, as most times the final billing will be mailed to the owner of the property in an attempt to prevent any discrepancies in payment drafts.
By signing up for e-bills, you will receive an e-mail notification when you have a bill ready to view. This e-mail will come from donotreply@rswy.net. Make sure you have this e-mail saved as a contact to ensure timely delivery. You will need to sign in to the Resident Portal to view your bill, amount due, due date, make a payment, etc.
If you sign up for E-bills and choose not to receive a paper copy of your bill you will not be able to view our bill backer. The back of a paper bill contains important information regarding your bill and our billing procedures. To view the latest copy of the information included on the back of a paper bill, please click here.
Do you pay for more than one property? If those locations do not have an active Rental Waiver releasing your access, you are able to link all locations to one log in. For more information and instructions on how to link your properties, please click here.
Please call our automated payment system provided by Point and Pay© at 1-866-270-6531. Enter your account number when asked for your customer number. Phone payments will be credited to your account the following business day.
For information on alternative ways to pay your Utility Bill, or other general Utility Billing information, please click here to visit our Utility Billing page.
