Utility Billing

Utility Billing

The Utility Billing Department bills water and wastewater services to residential and commercial customers in the Rock Springs area. 

  • The City DOES NOT BILL SERVICES north of Signal Drive, or locations in Clearview Acres. 
  • The City also DOES NOT bill individuals within most Mobile Home Parks. 
  • If you have a question regarding billing for water/sewer services within a Mobile Home Park, please contact your Mobile Home Park management office.

Water meter readings are obtained monthly and billed according to the amount of water used. Wastewater (sewer) use is also billed monthly, based on Winter Quarter Average water use.  The reason "WINTER" water usage is used for sewer fees:  most water usage during these months goes directly into the wastewater system via sink and tub drains, toilets, washing machines etc.

 

Water and sewer fees are billed in cubic foot increments. 

Utility Bill Payment Options

  • ONLINE: To create an online account, access PDF copies of your bills, set up Auto-Pay or make an online payment please click here. Payments made online will post to your account immediately.

  • IN PERSON: Our office is located at 212 D street in the City Hall Building. We accept cash, check, money order or credit/debit cards. You can make a payment at our counter Monday through Friday, 8 a.m. - 5 p.m. Cash, Check or Money Order payments received at the counter after 2:00 p.m. and ALL in person electronic payments will post the following business day.

  • DROP BOX: We have two drop boxes for after hours payments. One located in the front of the building to the right of the glass doors and a drive up box located in our back parking lot. Drop boxes are picked up daily at 8:00 a.m. Any drop box payments after 8:00 a.m. will not post until the following business day. Please do not leave cash in the drop boxes.

  • PHONE: To make a payment over the phone, please call our automated phone payment system provided by Point and Pay© at 1-866-270-6531. You will need your account number. All phone payments will post the following business day. 

Additional Resources

Starting/Stopping Service

Landlord/Rental Procedures and forms

Current Water/Sewer Rates

Deposit Requirements

DEQ Source Water Assessment

Annual Water Quality Report

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Contact Us

212 D St
Rock Springs, WY 82901
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